have rarely been studied in the logistics literature. Thus, in keeping with this paper’s focus, future researchers could compare logistics service providers and their customers with respect to the potential benefits of, and barriers to, the Internet. Moreover, are there similarities or differences in terms of the benefits of, and barriers to, different forms (e.g. EDI, the Internet) of electronic commerce?
Notes
1. Respondents were explicitly asked to identify EDI benefits and barriers (as opposed to describing EDI features or attributes).
2. It should be noted that the information in this paper and that in Murphy et al. (1998) was generated from four independent research projects. Each of these projects contained a section dealing with EDI issues.