1. We are pleased to confirm your reservation.
2. Do you have an ensuite room for four nights from the 21st to the 25th of January?
3. We’ll do our best to deal with your reservations as quickly as possible.
4. We’d like to have breakfast in our suite.
5. I’m sure you’re all tired after your long flight.
6. What time does the currency exchange desk open?
7. I’m afraid your room isn’t ready for you yet, Mrs Johnson.
8. I have an allergy to cigarette smoke.
9. Put your card into the slot here.
10. Use the plus or minus buttons to set the temperature.
Set 5
1. We attach a copy of our brochure.
2. Do you have an ensuite room for two nights from the 1st to the 3rd of January?
3. Can you take a seat? And we’ll serve you with a welcome drink.
4. The hotel takes good care of its guests.
5. Could you have your passports and accommodation vouchers ready?
6. Thank you for your patience.
7. I’m afraid your room isn’t ready for you yet, Mrs Johnson.
8. Is this your first time in Spain?
9. The key card doesn’t seem to work.
10. Point the remote at the air conditioning unit and press.
Set 6.
1. We can offer you accommodation at our partner hotel.
2. Can you confirm as soon as possible that you have the rooms available?
3. You can collect your passports from reception in the morning.
4. The porter collects the bags and takes them to the room.
5. Breakfast is served in the first floor restaurant from 7.30 to 10.00 a.m.
6. Don’t remove the card until you leave the room.
7. I’m afraid your room isn’t ready for you yet, Mrs Johnson.
8. I’ll ask housekeeping to arrange that for you.
9. Put your valuables into the box.
10. Have you got the remote control to switch the air conditioning on?