Dear Maggie,
Please note that this case is clear and simple now.
There is a system called "Vendor Portal" used to print SSCC label. BFT found that it cannot print your "local EAN" to the SSCC label which stuck on carton box. All the product are printed correctly with your EAN provided.
Question is, would you please confirm that you can accept the "Global EAN" printed on the SSCC label stuck to the carton box.