Email is a relatively recent development, and because it is perceived as a quick and informa means of communication, people are often unclear about the style and conventions they should use in business situations. As a general rule, although email correspondence may tend towards informality, it should follow the same principles as any other form of business correspondence. Here are some basic tips about style: In general, email messages follow the style and conventions used in letters or faxes. For example, you can use salutations such as Dear Mr Pinto or Dear Tom, and complimentary closes such as Yours sincerely or Best wishes. However, if you know the recipient well, or if you are exchanging a series of mmessages with one person, you may