Luk Tee does not enjoy her job as she finds it boring. She often keeps customers waiting on
hold for too long, and sometimes connects them with the wrong person. She keeps a
magazine hidden under her notepad on her desk; and reads it when no one is looking.
Sometimes Luk Tee leaves the front counter to go to the toilet without telling anyone. This
means the phones ring out and customers are not met when they enter the office. She