Service Delivery:
Supports transitions and knowledge transfer, monitoring critical deliverables
Supports processes are migrated to the blueprint as per agreed timelines
Operational oversight to provide services at expected levels with a clear customer focus, including handling the exceptions. Provides functional guidance to the team members. Interacts proactively within FSC and Divisions to ensure accurate accounting, and financial reporting. Resolve all escalated issues and disputes.
Maintain good relationship with O&O Services; ensures productivity, continuous improvements and seamless service
Collaborates with key stakeholders, including accounting authorities/auditors
Serves as a Subject Matter Expert for related policies and processes
Act as System Key User Lead and actively initiate and participate in improvements to sustain a highly effective and efficient process, and realize cost reduction opportunities including areas to standardize processes to optimize investments made in global ERP/SAP systems and financial services
Support the measurement and delivery of service levels and SLA/KPI targets
Proactively challenge the Status Quo, making fact based recommendations
Manage day-to-day activities:
Compliance
Ensure all processes, policies and procedures are clearly defined, fully documented, in line with Novartis standards and consistent with best practices as well as aligned with the Global Blueprint (when applicable)
Ensure compliance with Novartis Accounting Manual (NAM), Novartis Financial Controls Manual (NFCM) and regulatory requirements and implementation in internal guidelines
Ensure application of agreed Novartis control procedures and actively support to deliver SOX certification
Promote a strong and control environment and follow up on audit issues and implement correcting measures
Education: (minimum/desirable)
University level degree in Accounting or Finance
Languages:
Fair command of English both writing and speaking
Experience:
6-8 years of Financial experience, with in-depth order to cash expertize
Demonstrated ability to work effectively in a multi-national, matrix organization
Previous experience in managing Financial Services
SAP knowledge
Experience of managing projects driving performance (e.g. ERP implementation)
Good people skills