1. Software: Statistical data collection of the To use the service thai airasia.
Ex.To use the service statistics of customer
2. Knowledge Map: Identifying specialized knowledge of personal within the organization.
3. Document Manage System (DMS): To track and record electronic document within the organization.
4. Forum Discussion System: People in your organization can exchange knowledge and can indicate a problem, and can lead to a knowledge exchange to their problems.
6.Collaborative technology: For customers who would like to stay at Thai AirAsia. You can find information via the webpage of the Thai AirAsia. When customer aren’t able to contact the Thai AirAsia directly.
7. Lesson learned knowledge base: Detailed records of operations taking place in the Thai AirAsia. To evaluate the performance of the Thai AirAsia.