So far, for Prima case, it’s not only warranty claim problem, but also their coordinator.
Kindly see the following email, they seem to know nothing about claim process and return us a weird question about their system.
How should we handle the case like this? It means we have to teach them every time when we process claim order because they have many coordinator, and always change in each case.
Is it possible to have someone to support us like key account or business partner?
Please help.