Park Place Lexus "House of Quality"
The House of Quality is based on the culture PPL wanted to represent, balancing the needs of their various stakeholder groups.
As the foundation of the house, the Mission provides stability to system.
The four Core Convictions are the pillars that provide the structure and boundaries of the House.
The overarching direction, the roof, is the vision of the organization; the Big Hairy Audacious Goal (BHAG).
This House of Quality provides the direction for Park Place Dealership and is cascaded throughout the dealership to provide guidance and culture to all Members.