Forming the foundation
Collaborative and team-building skills are essential to nurse leaders of the future; however, creating positive and productive working relationships can be challenging. The healthcare team in 2020 is projected to be comprised of highly educated, multidisciplinary experts. Although this may appear to ease leadership challenges in team management and relationships, the exact opposite can occur. The greater the proportion of experts a team has, the more likely it is to disintegrate into a nonproductive competitive conflict or stalemate.
Leaders can overcome conflict by demonstrating a commitment to collaboration, modelling highly collaborative behaviors themselves, and creating a sense of community by mentoring, resolving conflicts appropriately, and communicating clearly. Relationship conflicts are an inevitable outcome of the labor of leaders; however, successful navigation of these conflicts isn’t inevitable and requires additional work. Conflicts must be recognized as opportunities to move forward, not as unresolvable obstacles.
Organizations must support leaders in the area of collaboration by providing resources that endorse collaboration and make the most of opportunities to examine and improve working relationships. For example, “constructive depolarizing” is one of the 10 new leadership skills for a world of volatility, uncertainty, complexity, and ambiguity. Constructive depolarizing is the “ability to calm tense situations where differences dominate and communication has broken down; and bring people from divergent cultures toward positive engagement.” Constructive depolarizing is a positive skill needed in nursing leadership roles. Organizations that foster teamwork and support the forward motion of new ideas provide opportunities to revitalize the healthcare system.
Also of importance is “collegial and collaborative” relationships among professionals. Many academic and healthcare institutions are creating training programs for nurses, physicians, and pharmacists to support these important professional relationships. Interdisciplinary communication is critical to ensuring a safe patient environment.
There’s evidence that incorporating an interprofessional curriculum results in improved communication and support among nurses, physicians, and pharmacists.
Several studies have shown that interpersonal relationships and interdisciplinary collaboration skills lead to better nursing leadership and can result in improved retention, satisfaction, and engagement of nurses.12-14 A review of 53 leadership related studies concluded that leadership practices focused on relationships resulted in positive outcomes for both the nursing workforce and the work environment. Adherence to leadership competencies by nurse managers is positively associated with improved retention; nurses are more likely to stay at a job if they feel heard and understood by their managers.
Reducing turnover and improving retention of nurses is essential to sustain quality healthcare organizations. Data collected on nursing turnover in Europe show that nurses most often leave the profession due to working conditions (including relationships) and family reasons. This mirrors what’s seen in Canada and the United States. Providing nurses with good communication and collaboration skills may improve working conditions and increase work satisfaction among nursing staff members. It’s clear from these studies that interpersonal relationships are important factors to consider when training nurse leaders.
Forming the foundation
Collaborative and team-building skills are essential to nurse leaders of the future; however, creating positive and productive working relationships can be challenging. The healthcare team in 2020 is projected to be comprised of highly educated, multidisciplinary experts. Although this may appear to ease leadership challenges in team management and relationships, the exact opposite can occur. The greater the proportion of experts a team has, the more likely it is to disintegrate into a nonproductive competitive conflict or stalemate.
Leaders can overcome conflict by demonstrating a commitment to collaboration, modelling highly collaborative behaviors themselves, and creating a sense of community by mentoring, resolving conflicts appropriately, and communicating clearly. Relationship conflicts are an inevitable outcome of the labor of leaders; however, successful navigation of these conflicts isn’t inevitable and requires additional work. Conflicts must be recognized as opportunities to move forward, not as unresolvable obstacles.
Organizations must support leaders in the area of collaboration by providing resources that endorse collaboration and make the most of opportunities to examine and improve working relationships. For example, “constructive depolarizing” is one of the 10 new leadership skills for a world of volatility, uncertainty, complexity, and ambiguity. Constructive depolarizing is the “ability to calm tense situations where differences dominate and communication has broken down; and bring people from divergent cultures toward positive engagement.” Constructive depolarizing is a positive skill needed in nursing leadership roles. Organizations that foster teamwork and support the forward motion of new ideas provide opportunities to revitalize the healthcare system.
Also of importance is “collegial and collaborative” relationships among professionals. Many academic and healthcare institutions are creating training programs for nurses, physicians, and pharmacists to support these important professional relationships. Interdisciplinary communication is critical to ensuring a safe patient environment.
There’s evidence that incorporating an interprofessional curriculum results in improved communication and support among nurses, physicians, and pharmacists.
Several studies have shown that interpersonal relationships and interdisciplinary collaboration skills lead to better nursing leadership and can result in improved retention, satisfaction, and engagement of nurses.12-14 A review of 53 leadership related studies concluded that leadership practices focused on relationships resulted in positive outcomes for both the nursing workforce and the work environment. Adherence to leadership competencies by nurse managers is positively associated with improved retention; nurses are more likely to stay at a job if they feel heard and understood by their managers.
Reducing turnover and improving retention of nurses is essential to sustain quality healthcare organizations. Data collected on nursing turnover in Europe show that nurses most often leave the profession due to working conditions (including relationships) and family reasons. This mirrors what’s seen in Canada and the United States. Providing nurses with good communication and collaboration skills may improve working conditions and increase work satisfaction among nursing staff members. It’s clear from these studies that interpersonal relationships are important factors to consider when training nurse leaders.
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