We sincerely appreciate you continued loyalty but regret to inform you that your membership status has been reduced to Classic level from
August 2013 as your annual spending and point collections did not meet the required volume to maintain the Silver membership level.
Upon your arrival during your next stay with us, a new PPrincess membership card will be issued to you.
Please find as attached your privileges and membership conditions for your revised membership status.
We look forward to welcoming you soon and trust that we will again be able to upgrade your status to the next category during your future visits.
This is unbelievable.
What can I do to have the point reinstated again?