1. perparation
- formally annouce the decision to introduce TQM
- conduct TQM introductory education and campain
- create TQM promotion orgenization
- establish TQM policy and objective
- issue master plan for implementation TQM
2. implementation
- policy management
- long term plan ( 3 year)
- annual plan
- cross funtional management
- organize project teams
- identify theme and improvement
- dailly management
- identify a job for daily management
- perform / check / revise
- QCC activity
- organize team
- implement QC story
3. management diagnosis
- top management diagnosis
- reward and recognition