The achievement of expectations, the increase and assessment of satisfaction of those concerned, etc.
The vision of a continuous improvement of quality is very important and will lead us to a necessary practice
within an organization, taking into consideration at least three reasons:
-
direct contribution or on a short-term to the increase in the profit of the company but ensure a better
satisfaction of all concerned. Considering the matter on a long- term, the company will improve its
image as being socially responsible and will record profit growth. At this point, technical and social
effects should not be neglected because they make a contribution to the general progress and ensure
long-term welfare;
- Quality is a technical, economic and social category continually changing as a result of modification of
human needs but also from the point of view of technical progress. A decrease of concerns and
resources allocated for the improvement of quality might result in the decrease of competitiveness of
the organization having small consequences;
- Customer
concern for the optimization of quality concerning the customer or user.
Although they are not the only ones, these reasons can be enough to justify the orientation towards continuous
improvement, specific to the management of total quality. Considering the continuous improvement of quality at the
level of the organization in relation to those mentioned above, it should pass through more stages:
- To establish and achieve the optimal level of quality based on the costs by the increase of the expenses
of prevention-insurance and also assesment, at the same time with the drop off of losses due to nonquality
and inferior unplanned quality;
- More concern for the improvement of quality above this level aiming to cover the specific expenses
from the effects achieved;