Core Job Role. Overall market-level base salary and benefits programs signal a willingness to pay what it takes to bring in top talent; benefits are designed to keep them. The organization wants to create a high quality compensation package to incent, be fair and keep people working at their best in their core job roles.
Career Role. Their tuition reimbursement program signals that learning new skills is important -- and it’s considered to be one of the best in the market based on benchmark studies. Cleveland Clinic’s mission emphasizes the importance of “further education of those who serve.”
Team Member Role. Individuals and teams are part of Cleveland Clinic’s recognition program, supporting the importance of being a team member. Teamwork is one of Cleveland Clinic’s core values.
Innovator Role. Innovation is a core value, with individuals being recognized based on their ideas or innovations that have been used, with more rewards for innovations targeting improved patient experiences.
Organization-Member Role. The emphasis on "everyone being a caregiver" brings the organization-member role front and center. Employees think about being part of one organization -all with the same daily goal. This is a very powerful message that is not only delivered but reinforced by actions and the rewards program.
The Cleveland Clinic demonstrates synergy between values, vision, goals, mission, daily behavioral expectations and engagement – all coming together with their rewards strategy. The connections are what have led the many changes that have dramatically improved patient satisfaction scores, engagement scores and the work done at Cleveland Clinic.