Organization dimension: management and organization support
According to Igbaria, Guimaraes, and Davis (1995), external factors such as organizational characteristics have significant effects on individuals’ intentions to use technology system based on the presence or absence of the necessary skills, opportunities, and resources to use the system. Management support is perceived as one of the important dimensions in an organization training climate which includes top management encouragement, allocation of resources, and instructional development assistance. Kozlowski and Hults (1987) conducted a study that examined the relevance and influence of a training-specific climate dimension. They found strong relationships between seven dimensions of “technical updating climate” (i.e., supervisory support, innovation policies, and job assignments) and individual performance, organizational commitment, and growth satisfaction. Evidently, when the managers show constant emphasis on the importance of continuous learning and tie certain reward to the initiative taken by their employees who actively participate in e-training, employees will feel satisfied and thus, leads to higher training effectiveness. Therefore, it is contended that: