In order to transform knowledge into a valuable organizational asset,
knowledge, experience and expertise must be formalized, distributed, shared, and
Domain: Ceramic
Community: Designer Community: Producer Community: Marketer
Practice: Ceramic Design
Practice: Molding
Practice: Ceramic Production
Practice: Customer Support
Practice: Exporting
applied. Knowledge management is considered a key part of the strategy to use
expertise to create a sustainable competitive advantage in today’s business
environment [Beckman 98]. These processes are variously defined in the different
study as shown in table II.4.