o Corresponded on daily basis and support oversea sales team.
o Reserved, adjusted & cancelled hotel booking in oversea and domestic.
o Negotiated room rate and meal budget.
o Cooperated Hotel, Restaurant, Entertainment Theater, Transportation supplier.
o Prepared document and other request to client for tour.
o Prepared informed job to Tour Guide & Tour Leader.
o Contacting both oversea and domestic travel agency .
o Quotations and update standard contacts for FIT and FIT packages.
o Able to applied variety visa information.
o Responsible for customer service as a Tour Coordinator.
o In charge of optional tours, services and coordinate with clients.
o Identify and resolve complaints, needs, issues from the customers.
o Cooperate with hotels and staff who are part of the tour.
o Follow up the tour and feedback from customers, since the tour starts until the end.
o Prepare a variety of status reports.