Thais prefer to build relationships before conducting business. Therefore, it will be likely that several meetings will take place. Discussing business before establishing relations is impolite. Often, issues will need to be discussed repeatedly and at many levels before decisions are made.
Body language is important in Thai communication and respect and politeness should always be shown. Sit nicely and do not lounge in the chair. Saying no directly is considered impolite and Thais generally will never do so. Being receptive to subtle body language and indirect replies will help to avoid confusion and misunderstandings.
Appointments for meetings should be made well in advance. It is a good idea to confirm the details of the meeting the day before. Arriving on time shows respect, although Thais often have a more relaxed view of time than is common in the west. Information concerning the agenda, the companies represented and the persons in attendance should be sent in advance. This will help Thai members prepare accordingly by knowing the hierarchy of the group. To avoid confusion and misunderstandings, written material, including business cards, should be provided in Thai and English. Business cards are generally exchanged after the greetings. A business card should be offered with the right hand. Take time to read the card and make a polite comment about it.
Business dress is conservative. Suits should be dark or mute coloured. If skirts are worn, they should be knee-length or longer. The shoulders should always be covered. Smart shoes, and socks without holes are essential in case the shoes are to be removed.
Thais prefer to build relationships before conducting business. Therefore, it will be likely that several meetings will take place. Discussing business before establishing relations is impolite. Often, issues will need to be discussed repeatedly and at many levels before decisions are made.
Body language is important in Thai communication and respect and politeness should always be shown. Sit nicely and do not lounge in the chair. Saying no directly is considered impolite and Thais generally will never do so. Being receptive to subtle body language and indirect replies will help to avoid confusion and misunderstandings.
Appointments for meetings should be made well in advance. It is a good idea to confirm the details of the meeting the day before. Arriving on time shows respect, although Thais often have a more relaxed view of time than is common in the west. Information concerning the agenda, the companies represented and the persons in attendance should be sent in advance. This will help Thai members prepare accordingly by knowing the hierarchy of the group. To avoid confusion and misunderstandings, written material, including business cards, should be provided in Thai and English. Business cards are generally exchanged after the greetings. A business card should be offered with the right hand. Take time to read the card and make a polite comment about it.
Business dress is conservative. Suits should be dark or mute coloured. If skirts are worn, they should be knee-length or longer. The shoulders should always be covered. Smart shoes, and socks without holes are essential in case the shoes are to be removed.
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