This study investigates the persuasive advertising
and informative advertising effects of CSR initiatives
on corporate reputation and brand equity based on the
evidence from the life insurance industry in Taiwan. The
study finds, first, policyholders’ perceptions concerning the
CSR initiatives of life insurance companies have positive
effects on customer satisfaction, corporate reputation, and
brand equity. Second, the advertising effects of the CSR
initiatives on corporate reputation are only informative.
Third, the impacts of CSR initiatives on brand equity
include informative advertising and persuasive advertising
effects. This study contributes the literature by explicit
defining the advertising effects of CSR initiatives. Following
the first step made by McWilliams et al.
This study investigates the persuasive advertisingand informative advertising effects of CSR initiativeson corporate reputation and brand equity based on theevidence from the life insurance industry in Taiwan. Thestudy finds, first, policyholders’ perceptions concerning theCSR initiatives of life insurance companies have positiveeffects on customer satisfaction, corporate reputation, andbrand equity. Second, the advertising effects of the CSRinitiatives on corporate reputation are only informative.Third, the impacts of CSR initiatives on brand equityinclude informative advertising and persuasive advertisingeffects. This study contributes the literature by explicitdefining the advertising effects of CSR initiatives. Followingthe first step made by McWilliams et al.
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