Thank you for verifying, Since we are able to determined that he is in Thailand, kindly contact your Admin Kim, Do Young (doyoung.kim@cevalogistics.com) or call at +65 6507 2711 to get further assistance in setting up a New end user on Concur.
To set proper expectations, this case will be closed on Concur as it will be your program administrator who have the access to activate/set up profile for the employee.