When an ambulance team conducts pre-hospital emergency
care this always takes place in the context of a nurse–patient relationship
(Dahlberg et al., 2003). Even if the pre-hospital encounter
is short, the ambulance team members often have opportunities to
establish a good nurse–patient relationship (Holmberg and
Fagerberg, 2010; Dahlberg et al., 2003). The first step in the development
of a nurse–patient relationship is when an ambulance is
called out by the Emergency Medical Dispatch (EMD) team