To manage and lead claims department to achieve the set goals and objectives
To work closely with other department in helping to drive directions of the company
To ensure that claims are settled fairly and promptly
To manage overall relationships, communications and operational links with marketing and business partner
To ensure operational compliance in handling of claims
To manage resources, claims workflow and service performance levels for the overall betterment and continuous improvements
To provide technical support and advice
To oversee the preparation and delivery of all claims management reports ensuring promptness and accuracy
To carry out claims audit and controls
To involve in projects that affect claims structure and workflow including system related matters to ensure operational efficiency
To manage performance standards
To manage and control expenses within budget
To deal with customer complaints