Example: Hilton University 71
Hilton University provides Hilton people with the learning and development opportunity to develop their
careers and realize their full potential. It is accessible internationally and it puts the development of people at
the heart of their business strategy.
The University was launched in February 2002 and provides an unrivalled training opportunity for all Hilton
employees. Its faculties cover a range of skills for the hotel industry, from operational and technical to finance
and general management. The University was the inspiration of former Chief Executive of Hilton International
Anthony Harris. He believed strongly in the ability of Hilton people and through the University, he wanted to take
learning to a new and higher level right across the globe. The University is a virtual learning centre supporting
the development of employees and offers hundreds of courses on a range of topics and provides a new way of
learning through a range of innovative e-learning courses.
Learning Zones
Every international hotel now has a dedicated learning zone – a quiet area where staff can study in their
free time. In each zone there is access to an online computer to enable them to work on Hilton University and
the wider Internet, together with paper-based information and training material.