If users do not receive help and support from librarians due to limited competencies,
this may reduce confidence in librarians causing the perception that librarians seem not
to work as users expect and thus weakening Aspect 2 ( Coblentz, 2002) regarding staff
morale and common goals. As a result, sustainability of the organization in question can
be reduced. At the same time, it is important that these new competencies are required
and implemented smoothly, so that librarians do not perceive this as a requirement
instituted from above, a situation that also may have a negative impact on Aspect 2
(Coblentz, 2002).