Japan, where they probably expected he would be stripped of his
command and demoted.
But Captain Asoh was allowed to continue his career. After a
series of meetings with Japan Air Lines officials and a medical checkup,
he returned to the cockpit. He flew continuously until his retirement in
the late 1980s.13
Learning organizations practice forgiveness because, as Cray Research's
CEO John Rollwagen says, "Making the mistake is punishment
enough.