Determine who will conduct observations
The observers should include members of the design team and additional volunteers. Whether employees (peers), supervisors or members of management are used depends on the culture of the organization. You can use supervisors and managers as observers as long as employees trust that they won’t use their observations for disciplinary reasons. Otherwise, it is probably better to use employees’ peers. One observer should be obtained from each shift or department. Management must also allow observers and other design team members the time needed to participate in this process. Without commitment from management, the process will fail.