Moreover, it is expected that service firms with organizational cultures that have a
high respect for individuals will be more likely to train and develop their employees
because training enables employees to learn how one’s actions affect others (Wexley
& Latham, 1991) and development encourages employee success and performance
(Shuck & Herd, 2012). By training and developing employees to be more aware of the
influence of their actions on others, employees might learn about the importance of
respecting individuals and valuing fairness and tolerance. It follows