If the seller doesn't respond or if you aren't satisfied with the seller's response to your request by Jan 22, 2016, please let us know. On that date, you can escalate your request to eBay Customer Support. A customer support agent will then review your request and get back to you with a decision within 48 hours.
What you should know:
If we don't hear from you by Feb 14, 2016, we'll assume that things have been resolved, and your request will be closed. Note that once a request is closed, you won't be eligible for a refund through the eBay Money Back Guarantee for the item.