Change is inevitable
Some signs that an organisation is not changing to meet new circumstances include (cont.):
• poor industrial relations, with low employee morale and high staff turnover
• poor communications within the organisation and with trading partners
• too much inflexible top management with no new appointments
• inward-looking managers who are out of touch with operations or customers.
Change is inevitable
• Change is a normal part of business and if we do not respond we will fall behind competitors.
• The new attitude does not happen by chance, but it needs careful management.
• One suggestion is that organisations need a champion, or change manager, who leads them away from their present position.