Periodically it is useful to review your current practices against Reverse Logistics industry best practices. Below are some "valuable nuggets" of information from the recent Reverse Logistics Association Consumer Electronics Committee interactive webinar session on Better Customer Experience around Advanced Exchanges. The webinar was attended by over a dozen Reverse Logistics Professionals from companies such as Google, Philips, Toshiba, Staples and OfficeMax, who shared their issues, knowledge and experience. The items are in bullet point format for quick review: