We pre-tested the survey with 25 randomly-selected hotel customers to ensure ease and comprehension of the task, as well as to ensure reliable data collection methods. Average time for completing the entire survey was approximately 20 minutes and respondents did not indicate difficulty in comprehension.
Sampling frame and data collection
The population of interest consisted of business and leisure travelers who stayed in economy, mid-range or upscale hotels. To obtain a representative sample (or as close to it as possible) we acquired from a third party vendor a reliable electronic mailing list of 4,000 potential respondents with residences scattered across the United States from a well-reputed marketing research company. The mailing list contained a sample of respondents balanced according to US census data validated by various demographics criteria. Each of the potential respondents received an email invitation to participate in the survey from the lead researcher. By participating in the survey, a respondent had the ability to participate in a raffle to win one of the ten gift certificates for $100. From the initial list of potential respondents, approximately 2,500 chose to participate in the survey. Approximately 40 percent of the respondents answered negatively to the screening question (have you taken a business or leisure trip during the last one year which required a hotel stay?) and were not allowed to continue with the survey. At the conclusion of a three-week data collection period, a total of 930 respondents completed and returned the survey (each received a second email reminder). Since there was no indication of any response bias, the analysis presented in this paper is based on survey data collected from all the respondents.
Analysis and results
Sample characteristics
General sample characteristics and demographics are presented in Table II which shows that the respondent pool is very diverse in terms of age, gender, annual household income, and education level.
Table III shows a snapshot of travel frequency, the type of hotel room stayed in, and nightly room rate for the sample. A majority of the respondents had traveled in the last three months, taken 1-3 trips during the last 12 months, and paid nightly room rates between $40 and 100.
เราผ่านการทดสอบก่อนการสำรวจมี We pre-tested the survey with 25 randomly-selected hotel customers to ensure ease and comprehension of the task, as well as to ensure reliable data collection methods. Average time for completing the entire survey was approximately 20 minutes and respondents did not indicate difficulty in comprehension.
Sampling frame and data collection
The population of interest consisted of business and leisure travelers who stayed in economy, mid-range or upscale hotels. To obtain a representative sample (or as close to it as possible) we acquired from a third party vendor a reliable electronic mailing list of 4,000 potential respondents with residences scattered across the United States from a well-reputed marketing research company. The mailing list contained a sample of respondents balanced according to US census data validated by various demographics criteria. Each of the potential respondents received an email invitation to participate in the survey from the lead researcher. By participating in the survey, a respondent had the ability to participate in a raffle to win one of the ten gift certificates for $100. From the initial list of potential respondents, approximately 2,500 chose to participate in the survey. Approximately 40 percent of the respondents answered negatively to the screening question (have you taken a business or leisure trip during the last one year which required a hotel stay?) and were not allowed to continue with the survey. At the conclusion of a three-week data collection period, a total of 930 respondents completed and returned the survey (each received a second email reminder). Since there was no indication of any response bias, the analysis presented in this paper is based on survey data collected from all the respondents.
Analysis and results
Sample characteristics
General sample characteristics and demographics are presented in Table II which shows that the respondent pool is very diverse in terms of age, gender, annual household income, and education level.
Table III shows a snapshot of travel frequency, the type of hotel room stayed in, and nightly room rate for the sample. A majority of the respondents had traveled in the last three months, taken 1-3 trips during the last 12 months, and paid nightly room rates between $40 and 100.
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