SAP Customer Relationship Management SAP CRM helps you engage with your customers anywhere, anytime and on any device. It captures and delivers complete information about your customers to your sales and marketing teams, from their interactions history to social media sentiments. With this intuitive tool, you can continuously improve your sales, marketing and service processes and delight your customers. - See more at: http://klouddata.com/enterprise/enterprise-resource-planning/sap-business-suite/#sthash.S5SxfdMD.dpuf