4.2 User satisfaction
User satisfaction is the degree to which users are satisfied and pleased with their prior use of an information system (Szymanski and Hise, 2000). A review of educational literature explains that satisfaction occurs when
individuals are confident that a clear understanding of learning is achieved and their learning results meet or exceed their perception of expected outcomes (Hui et al., 2008; Johnson et al., 2000). Previous studies have observed user
satisfaction as an important factor that affects the success and usage of the information system and most influential predictor of individual impacts such as user loyalty and intention (Zhao et al., 2012). The satisfaction intention suggests that the higher and lower user satisfaction measured the more or less likely it is that the user will intend to use the system. The standard version of the TAM does not deliberate the influence of user satisfaction on the
acceptance of an information system. In continuance of this issue, the present study modifies the TAM by endeavoring to add user satisfaction into the construct’s circle of concern.