Follow up shipment from Overseas and Local customer
Notify customer / broker of arrival and charges and notify arrival (if required)
Respond to all customer inquiries related to company services
Provide the competitive import charges to overseas colleagues to win new business
Work with Sales on the account implementation, ensuring a smooth transition from Operations and Sales to Customers
Coordinate with selected vendors to ensure the optimum service level
Resolve the issues/challenges if any in order to maintain the service level
Monitor and ensure the KPI is achieved according to the company’s target
Update shipment arrival in system to meet with corporate
Prepare some volume reports for sales team if required
Other related duties as required to meet customer and organizational objectives