Dr. Carter emphasizes the link between personal accountability and personal development: “All this learning, this development, has to be centered around personal, individual development. We as individuals commit to learning and personal development, e.g., the secretary commits to being better every day. Leadership means having a culture that expects that learning of each other, and I personally have to lead us there and be an example. I make a personal commitment. The board must assume that too. OD and organizational learning is an impossibility otherwise.”