Purpose – The purpose of this paper is to identify the impact of organizational stressors on
organizational citizenship behaviour (OCB) and how perceived organizational support (POS) will
moderate in the relationship between stressors and citizenship behavior.
Design/methodology/approach – The sample for this research involves operators from call center
organizations located around the national capital of India. A questionnaire survey was carried out
involving 402 operator level employees from five different organizations.
Findings – The results highlight a significant negative relationship between organizational stressors
and OCB, a significant positive relationship between POS and OCB, and confirmation that POS
moderates in the relationship between organizational stressors and OCB.