Follett's (1924) advice in "The Giving of Orders" was one application of a broader concept she developed in Creative Experience. Drawing from social psychology, Follett (1924) argued that in the "social situation two processes always go on together: adjustment of man and man, and the adjustment of man and the situation" (p. 122). It then followed that "[h]armony between the individual and the social order must mean changes in both individual and social order, yet not arbitrary changes, but changes which will come about by a deeper understanding of that relation" (p. 122). Here, as before, Follett and Taylor's approaches seem to converge.
Indeed, Taylor's assessment of the problems in the workplace turned on the premise that an "ordinary piece work system" created a social order that encouraged antagonistic relations between employees and employers. As Taylor (1885) explains, "with a definite price for each job before him," the worker "contrives a way of doing it in a shorter time" to make more money. However, the worker's profit leads the employer to think that "he should also begin to share in the gain and therefore reduces the price of the job" (p. 863).