The methodology described in this section is one which has been introduced with increasing by number of prominent corporation,including the ones already mentioned.While it may vary in name and details from company to company,the methodology possesses a core of features which distinguishes it from other approaches ta managing quality.That core of features includes:a conscious orientation toward customers and their needs;a specific focus on managing a few key cross-functional processes which most effect satisfaction of customer needs;a pattern of clear ownership accountability for each key process;a cross-functional team responsible for operating the process; application at the process level of quality-management process quality control,quality improvement, and quality planning. In this section,the methodology will be referred to as process quality management, or PQM.