Hello you answer my email with ;Dear Cees Bakker, Thank you for contacting Lazada.co.th . We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint .But why does Lazada not do what they promised me by email on December 16 refund the money or change the item????? Like i said this is very bad .I bought the phone for my wife.We have a resort with 14 rooms..Think what we could buy at Lazada? If I made the mistake.okay.no worry..But i special bought this one because it had MULTI LANGUAGE and not like some other only Chinese and English. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.But what does this mean??? I ordered the phone on December 2.