• Knowledge Network Systems
– Address the problem that arises when the appropriate knowledge is not in
the form of a digital document, but resides in the memory of expert
– Provide online directory of corporate experts in well-defined knowledge
domains
– Use communication technologies to make it easy for employees to find
appropriate expert in a company
– May systematize solutions developed by experts and store them in
knowledge database
• Best-practices
• Frequently asked questions (FAQ) repository