and home. Unfortunately, most of us are not born with good communication skills and, therefore, we must learn them.
You may ask, “Why not ignore the conflict and hope that it goes away?” Because unresolved conflict costs. The costs include employee turnover and time wasted complaining about or enlisting the sympathy of others in the “wronged employee’s” plight. The costs may also include increased absenteeism, health claims, or stress-related worker’s compensation claims. Unresolved conflict can be costly!
The ability to manage conflicting goals and methods within a limited resource environment is critical. Unresolved or unmanaged conflict can quickly escalate and halt an organization’s progress as people spend time worrying more about conflict than organizational goals.
Many managers employ the ostrich technique in dealing with conflict. They bury their heads in the sand and try to ignore it. However, this does nothing to improve the situation. When conflict is driven underground, it only grows and will stay underground until it is so intense that an explosion may the next step.
The expenditure of valuable resources to address and resolve conflict, and to improve communication in the workplace, may seem to be a luxury. It is not. It is, however, an effective measure to preserve the most important resources in the workplace — happy and productive employees. An investment in educating employees in effective communication and conflict resolution skills is a gift that keeps on giving.
By the way, if you think education is expensive, try ignorance.
Please Note: This article is for informational purposes only. It is not the intent of Mary Rau-Foster to render legal advice. If legal advice is required, you should seek the services of a competent lawyer.
and home. Unfortunately, most of us are not born with good communication skills and, therefore, we must learn them.
You may ask, “Why not ignore the conflict and hope that it goes away?” Because unresolved conflict costs. The costs include employee turnover and time wasted complaining about or enlisting the sympathy of others in the “wronged employee’s” plight. The costs may also include increased absenteeism, health claims, or stress-related worker’s compensation claims. Unresolved conflict can be costly!
The ability to manage conflicting goals and methods within a limited resource environment is critical. Unresolved or unmanaged conflict can quickly escalate and halt an organization’s progress as people spend time worrying more about conflict than organizational goals.
Many managers employ the ostrich technique in dealing with conflict. They bury their heads in the sand and try to ignore it. However, this does nothing to improve the situation. When conflict is driven underground, it only grows and will stay underground until it is so intense that an explosion may the next step.
The expenditure of valuable resources to address and resolve conflict, and to improve communication in the workplace, may seem to be a luxury. It is not. It is, however, an effective measure to preserve the most important resources in the workplace — happy and productive employees. An investment in educating employees in effective communication and conflict resolution skills is a gift that keeps on giving.
By the way, if you think education is expensive, try ignorance.
Please Note: This article is for informational purposes only. It is not the intent of Mary Rau-Foster to render legal advice. If legal advice is required, you should seek the services of a competent lawyer.
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