5. Conclusion
The results also support the consumer satisfaction research that compares the expectations of an
experience with the experience itself. Satisfaction is greater if there is congruency between the
expectation and the experience [26]. Even Though there are several factor affecting job satisfaction, we
only considered five variables: getting pay for overtime, more authority, the possibility of getting
promotion, participation in decision-making processes and sensitivity of management towards problems.
Therefore in future conducting a detailed research including various factors in this field, further option
findings can be obtained.