A. Planning the Configuration Management
Defining the scope, purpose, objectives, policies, roles and responsibilities and the process for Configuration Management.
B. Identification of Configuration Items (CIs)
Identifying and labeling, defining the sources for gathering and maintaining CI data in CMDB.
C. Monitor, Control and Maintain CMDB
Monitor for unauthorized changes to CIs and CI data in CMDB.
Control CI changes through Change Management. Update and maintain CI data to ensure accuracy.
D. Verification and Audit
Verify CI with CI data recorded in CMDB.
E. Report Metrics and Evaluate
Define and review metrics and targets.
Monitor, measure and report on metrics achievement.
Regular review and evaluation of process for improvement.