Dear Ms. Chanyakan,
First of all, we are really sorry about our miscommunication with our logistic team.
It must be applied pallet package, but my direction of packing guide was not forwarded well to our logistic team, so this mistake is happened.
You should check your extra charge with Okamoto logistics and let me know exact cost.
Once I get your cost information, I will discuss it with my boss and compensate it to you. If possible, please kindly help me to decrease this extra cost.
I am really sorry for this inconvenience and will pay attention for your package from next order surely.
Looking forward to hearing from you soon.