This withdrawal has been posted by the client since June 30 Olga, you confirmed credit on July 1 https://team.fxservice.com/?lastpage=%2Ftasks%2Fview%2F55734%3Fp_comment_id%3D1488225%23comment_1488225 but still the client didn't receive any money.
1. We cannot just tell them we don't have any valid reason why funds were credited back to us.
2. There are quite a few clients complaining why is that they are the one's who even have to ask us about the status of their withdrawals where in fact we should have been the first one to know it in the first place. The girls are just relying on the posting on this task so may we ask you therefore to post the soonest time you have been prompted a withdrawal.
3. And kindly double check as well for cases like this wherein funds are returned to us because from our end we don't know as well what is the status of the withdrawal. And please do update us the soonest because clients have even been complaining of non coordination between us internally.