To determine the patterns about consumers who call the 1-800 phone bank with questions or problems I would suggest loading the critical information into Microsoft's Excel, Oracle's BI server or SAS Enterprise server. I would recommend using Microsoft Excel due to the fact that the operation of the software is very user friendly. The user does not have to be an expert and the data is easy to manipulate. Oracle's BI is a good choice because the software can be aligned with other programs to include Microsoft's office, SAP and SAS. Oracle's BI is a platform that can be expanded for more power for gathering and manipulating data. Finally SAS Enterprise BI server combines SAS Analytics with data integration. The software integrates with many programs and offers web-based report viewing.