The primary evidence also
highlighted concerns about the extent to which performance/user satisfaction indicators
are capable, on their own, of demonstrating in-house competitiveness. If anything, the
need for the authority to be seen to be able continuously to improve the performance of
local services by reference to performance indicators prohibited the undertaking of a
more involved and empowering process of public involvement. None the less, it was
owing to the service review team’s willingness to discuss, in more general terms, areas
for improvement with the participants of the consultation event that the authority’s
three key performance targets were endorsed.