IMC shapes consumers perceptions (Keller, 1993). The true impact of IMC at this stage is not its specific message but what feelings it instills in the consumer about the brand (Ambler and Hollier, 2004). IMC can help shape a brand image that is congruent with generation Y consumer values to develop a relationship with the brand (Reid, 2005). Having a focused communication program on the generation Y consumer will make them feel special and singled out and more likely to connect with the brand (Sullivan and Heitmeyer, 2008).