of re-engineering (about 1988 to 1993) and a
second generation. In the first generation, the
objectives of corporate performance improvement
and organizational change have been met,
while taking advantage of the opportunities offered
by information technology. A second generation
of business process re-engineering is now
emerging, attacking more difficult and more intra-
organizational business processes. In agreement
with Turner, Cypress states that this second
generation of BPR will only be possible and successful
when it uses more decision-support tools
and methods. Furthermore, he stresses that modelling
tools and techniques available from Management
Science and Operations Research play a
critical role here. Gopal and Cypress (1993) give
examples of re-engineering methods for logistic
processes that include the embedding of mathematical
programming optimization, heuristics and
simulation.
of re-engineering (about 1988 to 1993) and asecond generation. In the first generation, theobjectives of corporate performance improvementand organizational change have been met,while taking advantage of the opportunities offeredby information technology. A second generationof business process re-engineering is nowemerging, attacking more difficult and more intra-organizational business processes. In agreementwith Turner, Cypress states that this secondgeneration of BPR will only be possible and successfulwhen it uses more decision-support toolsand methods. Furthermore, he stresses that modellingtools and techniques available from ManagementScience and Operations Research play acritical role here. Gopal and Cypress (1993) giveexamples of re-engineering methods for logisticprocesses that include the embedding of mathematicalprogramming optimization, heuristics andsimulation.
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