Dear Reservation, rsvn1@bginter.com
Greeting from Sugar Marina, Phuket
As the booking is under non-refund policy. Please keep us confident that, we will have the replacement for this loss on November in future bookings.
Khun Siriya, kindly cancel this booking without penalty charge.
Meanwhile, if there is anything we can do to assist you with, please do feel free to contact us at anytime.